Our GDPR Service Level Agreement

Our Service Level Agreement (SLA) sets out the standards of service you can expect ICEX is contracted to in order to process your redundant IT and the data held on that equipment in order to fully comply with the GDPR General Data Protection Regulations.

The Environment Agency (EA) expects a business to have a programme in place to show they have a formalised process for the disposal of electronic and electrical devices and the Information commissioner’s office (ICO) sets out the legal obligations for the disposal of data and good information governance.

Many of our clients are put off signing an agreement with their IT asset disposal provider, stating they do not wish to be tied into a contract. However, an ICEX SLA provides you with the documentation required by the EA and ICO, to prove you have a responsible plan set out and agreed with a recognised ITAD partner and the surety of GDPR Compliance.

The SLA does not make any expectations for the number of items we will process or how often we will visit you. It is a sensible agreement between partners stating that the level of service and security for the equipment and data you are disposing of provides the frame work for good data governance during the disposal of any redundant IT assets.

If you would like to talk to someone about how we can help you, then call us on 01376 503900, or email info@icex.co.uk.